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The Internet is already changing the way that many companies conduct their business. As that influence grows, more customer-centric companies are using the Internet to provide new/better service to their customer (eg. eBanking). The possibilities of providing customer services on the Internet will expand greatly, and become more of a routine part of commerce than it is today. 
Internet could be best applied in MLM business, which is also a service industry, to provide better customer service and improve the communication among staff, distributors and the company. To the company, the eServices will serves as a competitive weapon and another way to promote company's image; to the distributors, this is a new way to conduct their MLM businesses using Information Technology.
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